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Frequently Asked Questions

What does IDGateway do?

IDGateway brings all ID Centre application processes together onto a single, smart online system, for People passes, Vehicles and Driver permits, ultimately removing the need for pen and paper applications forever.  The system provides comprehensive guidance and manages the application process for signatories ensuring every application is compliant at first submission. For the ID Centre it dramatically improves turnaround times, manages and controls workflows and significantly reduces rejection rates.

In addition, IDGateway offers unique patent-pending SmartPass Technology ensuring enhanced security and self-issue capability for all temp people passes and vehicle passes.

What does it cost?

Not only does IDGateway drive significant reductions in the operating costs of your airport while still increasing compliance, but we can also structure our fees in numerous different ways.  Options include fully transactional charging in line with passes issued through to Capex weighted solutions. Each pricing mechanism is tailored to suit your particular airport.

Is IDGateway a ’one size fits all’ product?

No, IDGateway is fully configurable and uses a specific set of rules as determined by your ID Centre. As such you can tailor and bespoke IDGateway to precisely fit your airport’s procedures.

In which ways are you better than your competition?

There are lots of reasons, however in summary:

Firstly, our easy to use system guides you through the application process with any issues highlighted during the application not flagged at the end.

Secondly, IDGateway helps with the process and ongoing management for Temporary, Permanent and Vehicle passes and Driver Permits, all in one place.  Plus, our patent-pending SmartPass technology enables increases security and compliance.

Thirdly, the system is easy to deploy and use, and doesn’t require significant time to get the ID Centre and Signatories up and running.

What is Smart Pass?

This is our unique-patent pending technology which can transform ID security in airports. Contact us to find out more or to request a live demonstration.

Which airports are using IDGateway?

IDGateway is currently live at London Heathrow, Aberdeen, Glasgow Southampton, Newcastle, Birmingham, Guernsey, Alderney, Bristol, Jersey and Edinburgh and we are currently in discussions with a number of other airport groups.

How easy is IDGateway to use?

IDGateway is an easy to use, intuitive system which guides the user through the application process step-by-step, with any discrepancies highlighted as you go. We offer comprehensive training for ID Centres, plus simple ‘How-to’ guides and have a friendly support team available to answer technical questions.

How secure is the database?

The database is hosted on a secure server, with secure back up servers in place ensuring a reliable and secure service.

Have more questions?

Contact us on +44 (0)1252 750415 for more information about how IDGateway can transform your airside ID pass application process


+44 (0) 1252 750415

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