AirportGateway goes International within 14 airports across New Zealand.

Proving that technology has no borders, ID security software pioneers IDGateway, are delighted to have successfully launched their AirportGateway ID pass management platform with the New Zealand Aviation Security Service at their airports in New Zealand. This oversees partnership is testament to the determination and values of both the New Zealand Aviation Security Service and IDGateway to ensure security and efficiency is of top priority.

The largest airport utilising AirportGateway is Auckland Airport with 21M passengers per annum, while the smallest is Rotorua at 265.5K passengers per annum. The list of airports in which the New Zealand Aviation Security Service is transitioning to AirportGateway include; Auckland International, Christchurch International, Wellington International, Queenstown, Dunedin, Nelson, Napier Hawkes Bay, Palmerston North, Tauranga, New Plymouth, Hamilton, Invercargill, Blenheim and Rotorua. Collectively they manage over 42.6M passengers per annum, which is 3.2% higher than 2018.

The New Zealand Aviation Security Service is part of the Civil Aviation Authority for New Zealand and is the official provider of aviation security in New Zealand. The New Zealand Aviation Security Service first approached IDGateway about the AirportGateway solution with their need for a replacement solution in 2018 as their existing solution had reached end of life and they were seeking a new seamless and cloud based technology to ensure their ID Pass management platform was able to deliver using modern technologies.

The New Zealand Aviation Security Service and IDGateway teams have worked hard together to create a solution that that is tailored to the intricate needs of the New Zealand Aviation Security Service at their airports. This bespoke project included customising areas of the AirportGateway platform and re-configuring rules and processes to meet the security standards and expectations of airport teams.

"This project has transformed the way the New Zealand Aviation Security Service interacts with its customers and has resulted in a significantly enhanced security outcome. We have greatly appreciated the close working relationship with IDGateway and their commitment to achieving the best outcome has assisted us to overcome the type of obstacles which naturally occur in a project of this size and complexity."

Angela Van Dam Manager Business Support at the New Zealand Aviation Security Service

What the IDGateway team have to say?

Julian Parker, Director of IDGateway, comments ‘It has been great to work with the New Zealand Aviation Security Service in such a positive and collaborative way. We have demonstrated that despite 12 hours of time difference and 11,500 miles of separation, we have been able to work productively together to create a solution, tailored precisely to the New Zealand Aviation Security Service’s needs.’

Matt Burgess, Solutions Architect for AirportGateway, stated ‘Our AirportGateway solution was customised to provide an enhanced feature set to support the requirements of New Zealand. This included an interface which allows cardholders to see the details of their airside passes from a dedicated portal and provides the ability for cardholders to apply for new cards. Traditionally, AirportGateway supports authorised sponsors submitting applications directly to the airport authorities, however this change now allows AirportGateway to collect pass information directly from cardholders, which is submitted to the New Zealand Aviation Security Service via the sponsoring organisations. This allows organisations to improve their data security and GDPR positions. We’ve also added support for National ID Schemes, allowing cardholders to be authorised at multiple airports with a single application form. The New Zealand Aviation Security Service have embraced the AirportGateway solution and have provided excellent feedback so far, and we look forward to continuing to work closely with the team.’