The headache of paper applications

Paper applications create numerous problems, which are easily solved in the digital age. This includes the sheer amount of paperwork required and the lengthy checking process to authorise both permanent and temporary ID passes.

Physical Paperwork is expensive to handle, requires organisation and storage and restricts efficiency. The range of IDGateway solutions provide an innovative, yet efficient solution, removing paperwork all together and reducing the stress associated with ID application processes; for both the users and airports.

The ‘lost’ application

Losing applications in transit is a potential problem for any large organisation, especially when its contents have been hard won over a long period of time. The sheer quantity of applications being transported, by courier or Royal mail, means that there is always a potential risk of losing applications.

An application becoming lost, not only presents security risks to the individual, but also delays to the application process and the inconvenience of having to begin the background checking process again. The knock on effect is hours of filling out documents, frustrations and delays to employment due to the inability to obtain an ID pass.

The range of IDGateway products provide an appropriate solution, offering a singular secure portal to make and manage all applications for permanent and temporary ID passes – removing the headache of paper applications. The platform also provides a secure portal for integrated communication to and from the Security Centre.

If you are looking to streamline your ID pass processes and eliminate the stress from paper applications , why not discover our innovation solutions such as the comprehensive WorkplaceGateway platform.

‘The flagging system’ provided in IDGateway was able to highlight a risk area in the overlap of career history submitted by an applicant. The team working on the application were then able to investigate further into the ‘flagged’ security issue and eventually identify that the applicant in question had obtained a fraudulent career reference

Becky Corris Heathrow ID Centre

Human error versus the 24/7 machine – A Case Study

Human error is natural, hence why many businesses, especially those working in high security environments, are opting for technology to assist in process management and verification. As much as we wish to believe it, we have to understand that people aren’t perfect, especially against the ever sharp and operational giant that is technology.

Despite blogs and books informing us of how to improve the focus and efficiency of the human brain, we are not able to compete with the relentless, infallible 24/7 performance of an online software or machine. It is suggested that the human brain can focus for 90-120 minutes before needing a 20-30 minute break to rejuvenate itself back to its full potential. It is therefore not surprising that in the average 9.6 hour working day, referenced by the UK government, we naturally make errors and take longer to process large quantities of information.

In a case study provided by Becky Corris, Customer Operations Manager from the Heathrow Airport ID Centre; she recalls a security risk that was identified through the AirportGateway system, versus that of a human verification check. Becky states that ‘The flagging system’ provided in AirportGateway was able to highlight a risk area in the overlap of career history submitted by an applicant. The team working on the application were then able to investigate further into the ‘flagged’ security issue and eventually identify that the applicant in question had obtained a fraudulent career reference’.

Before the implementation of the AirportGateway system, a member from the ID Centre would have had to manually count the data to identify the career overlap. When doing this task continuously throughout the day it becomes tiresome and time consuming, making it easy to make a mistake. Not to mention that in the eyes of a business reporting and checking data can be a timely and expensive task, hence why money can often be saved in acquiring a comprehensive system such as AirportGateway.

Businesses need to utilise resources effectively, while keeping costs under control. With the AirportGateway system in place, the Heathrow team were able to deploy their human resources efficiently to maximise potential, leveraging AirportGateway to focus their attentions on possible security risks. Here human resource and the digital system worked in harmony, to achieve maximum output.

AirportGateway allows you to track and edit applications from multiple locations, while constantly monitoring ID Centre activity to enable better workforce planning and a constantly efficient work flow.

To learn more about how the AirportGateway system can move your business from a paper-based workflow to an online environment please contact us or request a free no-obligation demonstration.