Why is reporting a critical business need?

While reporting can be considered timely, it’s important to understand the benefits, as pulling business reports can actually save you time and money. Measuring performance allows you to make critical business decisions more quickly and efficiently, by adapting your resources accordingly. For an business with enhanced security, reports can be used to identify application bottlenecks, boosting output and ultimately reduce costs.

The Tailored Report

Tailored reports are critical in the 21st Century with departments and/or individuals, needing to analyse multiple factors to impose change and promote progress. With an increasing demand from consumers, most reporting systems can now be customised, but to what extent they can they really be tailored?

This is where the IDGateway reporting process is truly unique. Our solutions offer users 40+ reporting templates to help start things off, from Application statistics to Audit Officer Productivity. On selecting preferred reports, a wide range of variables and filters become available, including; sponsor company, signatory and pass type. These filters allow users to create targeted, more detailed reports for their areas of interest.

The IDGateway reporting system is built from our 30 years of industry knowledge and intimate conversations with security professionals. Meeting business requirements remains at the heart of the IDGateway eco-system. Because of our commitment to give clients real-time tailored reporting, the IDGateway portal provides users with additional opportunities to get even more granular data! If you have a premium package with IDGateway and need a specific report created to meet your requirements, a member of our dedicated team will plan and create a new report template as per your specific needs.

We can now fully flex our staff so they aren’t bogged down with manually processing applications. This helps us to be much more efficient and able to identify best practice within our process as everything is managed through the secure online portal.

Becky Corris Heathrow ID Centre

How does IDGateway use reporting to improve ID centre processes?

IDGateway is designed to work in harmony with security team, providing an additional resource to maximise output and improve efficiency. IDGateway has proven to;

  • Reduce rejection rates from 90% to less than 10%, by implementing a fully integrated online application process
  • Significantly speed up turnaround time, resolving queries in minutes and hours, rather than days or weeks
  • Improve efficiency through the management and deployment of human resources

As well as an enhanced user experience, IDGateway has made substantial cost and time savings. Becky Corris, Heathrow ID Centre Operations Manager, who has implemeneted the AirportGateway solution, explains: “We can now fully flex our staff so they aren’t bogged down with manually processing applications. This helps us be much more efficient and able to identify best practice within our process as everything is online” Heathrow, similar to other IDGateway users, were able to tailor reports effectively, to monitor progress and make the relevant changes to increase efficiency.

If you would like to know how the IDGateway system and reporting function can support your business needs, contact a member of our dedicated team today.