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Testimonials

What our users are saying

 

Don’t just take our word that IDGateway is a sound investment, of course we want to promote the fact that it will reduce your costs, increase your efficiency and improve your airport security, but read it for yourself, direct from the IDGateway users.

We have various sized airports including London Heathrow Airport using IDGateway, as well as hundreds of sponsor companies including airlines such as British Airways, Flybe, EasyJet and other airport based companies and retailers such as John Lewis, JD Wetherspoons and Mitie  that use IDGateway regularly and have shared their positive feedback with us.  Here are just a few of the comments we received from big and small organisations alike, so you can see how IDGateway has improved their experience of pass application and management.  To find out how you can transform your airport ID centre and airside ID pass processes and management, contact us on +44 (0) 1252 750 415.

 

  • It's pleasant, straight forward and it makes sense. Easy to use and easy to log in. On one occasion I was asked to unpark ID. It was as simple as filling out the details and ID was unparked within 10 minutes.
    Heathrow Airport  
  • Can I just say, I love your portal, it’s very user friendly, clear instruction etc… and whenever I have emailed support, I always get an answer back very quickly and always an answer of clarity, that can be easily be followed/understood.
    Interduct U.K. LTD
  • Just to let you know that the new system is brilliant. The system has saved time and increased the speed of application. The appointment system is fantastic. I spend far less time trawling through paperwork. Well done to everyone that has initiated and implemented this system
    Omega Red Group Ltd
  • The system has been a revolution, storing all the details on line in a safe and secure place and being able to add to it as documents are received. All in all an excellent system
      Babcock International
  • Good system and I would recommend it to other airports.
    Flybe
  • Easy to use. Temp pass application was approved in 2 minutes this morning!
    Met Office
  • Turning around full pass applications within 1 day where as before this would take 2 weeks or more. Also if you get a rejection you can deal with it there and then instead of waiting for the pack to be sent back.
    JD Wetherspoon PLC
  • The best online system for ID passes so easy to use
    Premier Moves
  • Fantastic, almost a joy to make an application! I applied for a full airside ID pass and the very next day it was approved! I applied for a pass to be un- parked and within 5 minutes it was approved! I made an error with the date of anew employment reference and with the reference of an ID document. Normally this would be 2 rejections but I was able to quickly amend both in one go.
      TYCO Fire and Integrated Solutions
  • Very good.  In the short time that I have used it I have found it to be clear and efficient and holds/gives all information needed - even with a rejection I quickly knew the reason why and could resolve quickly.
    Europcar
  • So far it has proved successful, fast and secure. The short turnaround time has been a benefit and not having to go to an issuing station when most of our work is out of hours is the biggest win.
      Thomas Interiors
  • Easy to use , fast and effective application process.
    Security Operations Compliance Manager at Glasgow Airport Limited
  • Excellent system!
    Authorised Signatory Momart Ltd
  • Can I just say, I love your portal, it’s very user friendly, clear instruction etc… and whenever I have emailed support, I always get an answer back very quickly and always an answer of clarity, that can be easily be followed/understood.
    Interduct U.K. LTD
  • Fantastic, almost a joy to make an application! I applied for a full airside ID pass and the very next day it was approved! I applied for a pass to be un- parked and within 5 minutes it was approved! I made an error with the date of anew employment reference and with the reference of an ID document. Normally this would be 2 rejections but I was able to quickly amend both in one go.
      TYCO Fire and Integrated Solutions
  • Turning around full pass applications within 1 day where as before this would take 2 weeks or more. Also if you get a rejection you can deal with it there and then instead of waiting for the pack to be sent back.
    JD Wetherspoon PLC
  • Very good.  In the short time that I have used it I have found it to be clear and efficient and holds/gives all information needed - even with a rejection I quickly knew the reason why and could resolve quickly.
    Europcar
  • Easy and fast to use!
      Southampton Airport
  • Just to let you know that the new system is brilliant. The system has saved time and increased the speed of application. The appointment system is fantastic. I spend far less time trawling through paperwork. Well done to everyone that has initiated and implemented this system
    Omega Red Group Ltd
  • Tried out a couple of temp people passes – wonderful, cleared within 5 mins each from IDC side
    Wilson James Limited
  • What I was really impressed about was the speed with which the application was approved once I had submitted the online application (I think it was within 24 hrs, it may have been 48 hrs). I liked the fact that I was advised along the way if documents or information was missing, this ensured that all was going to be in order at point of submitting, therefore far less chance of rejection.
    British Airways
  • Good system and I would recommend it to other airports.
    Flybe
  • The system has been a revolution, storing all the details on line in a safe and secure place and being able to add to it as documents are received. All in all an excellent system
      Babcock International
  • The best online system for ID passes so easy to use
    Premier Moves
  • Great, does exactly what I need it to do, and all works fine. A few pass requests made early in the day have been turned around within 1 hour. That makes a great difference, especially if you have forgotten to pre order one in the first place.
      John Lewis Partnership
  • Best thing ever! 1 day turnaround time for a full pass was amazing and then I got a next day appointment for the full pass. This is a process that normally would have taken 4 weeks of lost time with a new employee
    Aviation Business Continuity
  • It's pleasant, straight forward and it makes sense. Easy to use and easy to log in. On one occasion I was asked to unpark ID. It was as simple as filling out the details and ID was unparked within 10 minutes.
    Heathrow Airport  
  • Easy to use. Temp pass application was approved in 2 minutes this morning!
    Met Office
  • Love it, so easy to use.  I can have a file passed by ID centre and an appointment booked in less than an hour most of the time
    Delaware North Companies UK Ltd
  • A time consuming task made easier by being user friendly, simple and accessible.
    Glasgow Airport
  • My experience as an administrator has been very positive, IDGateway helped me save a lot of time. I can create application in advance and come back at later date to fill gaps without checking whole paper pack all over again.
    DHL
  • Fantastic improvement to our old system I recently applied for a temporary pass for a driver making an out of hours delivery we had a reply and his pass within 10min
    Swissport
  • I much prefer this system to paper version. Everything is clearer and so easy to use. Short turnaround time now is exceptionally good. No waiting up to 10 days before being cleared, now a matter of hours.
    easyJet
  • Best turn around time 8 minutes Worst 8 Hrs!!
    Mitie

IDGATEWAY LTD

+44 (0) 1252 750415

33 HERCULES WAY
FARNBOROUGH AEROSPACE CENTRE
FARNBOROUGH
GU14 6UU
UNITED KINGDOM

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